Returns & Exchanges

You have 14 days from delivery to start a return on any item that wasn't made specifically for you. Contact us within that window and we'll tell you where to send it.

• Return shipping is paid by you. We don't provide a prepaid label for a change of mind.
• Items must come back in original condition. If something arrives back scratched, used or missing parts, we'll refund the value it still has rather than the full amount, and we'll tell you what we're deducting and why before we process it.
• Once we've received and inspected it, we credit the item price back to your original payment method. The original shipping you paid isn't refunded.

A knob printed in your team's colors or a cookie cutter shaped like your logo has no second customer, so these can't be returned simply because you changed your mind.

They are covered for manufacturing defects — a crack, a layer separation, a warped face, a part that doesn't fit where it was specified to fit. We'll exchange it or refund it in full.

We do need to see the problem. Send a photo showing the defect when you contact us. That isn't a hurdle for its own sake: a photo usually tells us immediately whether it's a print fault, shipping damage or a fit question we can solve without you posting anything back.

This applies to stock and custom items alike. Where an item has a genuine physical defect from manufacturing, you get the full amount back including the shipping you paid, and we cover return postage — or a replacement, whichever you prefer.

You shouldn't be out of pocket for our mistake. Tell us and we'll sort it.

1. Email support@3dpdesignsandmore.com — or message us through the contact form — with your order number, your request, and the reason for the return.
2. Attach a photo if the item is damaged, defective or personalized.
3. We'll reply with the return address and confirm what you'll be refunded before you post anything.
4. Once it arrives we inspect it. Approved returns are processed within 5–7 days of us receiving the item and approving the return. Refunds go back to the original payment method, and your bank usually takes a few working days on top of that.

• Damaged in transit? Photograph the parcel as well as the item. It helps with the carrier claim and it doesn't change what you get back from us.
• Wrong item sent? Entirely on us — full refund or the correct item, and we pay the postage both ways.
• Not sure a part fits your model? Ask before ordering. We'd far rather answer a question than process a return, and we usually reply the same day.

3DP Designs and More, Goodrich, Michigan. Anything not covered here, just ask — support@3dpdesignsandmore.com. There's no returns department; you'll be talking to the person who made it.